Thank you for shopping with Baths and Body Works! We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our return policy below.
Return Conditions
To ensure a smooth return process, please make sure the following conditions are met:
Return Period: Return requests must be submitted within 30 days from the date you received your order.
Item Condition: The item must be unused, unopened, and in its original condition and packaging. All accessories, tags, and labels must be intact.
Proof of Purchase: A receipt or order confirmation email must be provided when submitting your return request.
Non-Returnable Items: Certain items such as special sale items, gift cards, or personalized products are non-returnable unless there is a defect or damage.
Return Process
- Submit a Return Request:
Please email our customer service team at bathsandbodyworks@xyz.com with your order number, the item you wish to return, and the reason for the return.
If applicable, please include photos of the item showing any defects or damage.
- Review and Authorization:
We will review your return request within 1-2 business days. If approved, we will send you detailed instructions and a return shipping address.
- Return Shipping:
Please pack the item securely in its original packaging to prevent damage during return shipping.
You are responsible for the return shipping costs, except for defective or incorrect items, in which case we will cover the return shipping fees.
We recommend using a trackable shipping method for returns as we are not responsible for lost or damaged return packages.
Refund Process
Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days.
Refunds will be issued to the original payment method used for the purchase.
Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at bathsandbodyworks@xyz.com with your order number and photos of the damaged item. We will assist you with a return and send you a replacement or issue a refund.
Return Shipping Costs
For defective or incorrect items: We will cover the return shipping costs.
For other returns: The customer is responsible for return shipping fees.
Contact Us
If you have any questions or need assistance with a return, please contact us at:
📧 Email: bathsandbodyworks@xyz.com
We want to ensure your satisfaction and will do our best to make the return process as easy as possible. Thank you for shopping with Baths and Body Works!