FAQ

Welcome to our FAQ section! Here, you will find answers to some of the most commonly asked questions. If you can’t find the information you’re looking for, feel free to contact us directly.

1. What payment methods do you accept?
We accept a variety of secure payment options including:

Credit Cards: Visa, MasterCard, American Express, Discover
PayPal
Apple Pay
Google Pay
2. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the courier’s website.

3. How long does it take for my order to arrive?
Domestic Orders: Delivery typically takes 3-7 business days.
International Orders: Delivery may take 7-14 business days, depending on the destination and customs processes.
4. Can I change or cancel my order after it’s been placed?
We aim to process and ship orders quickly. If you need to change or cancel your order, please contact our customer service team immediately at bathsandbodyworks@xyz.com. We will do our best to accommodate your request, but once an order has been processed, it may not be possible to make changes.

5. Do you offer free shipping?
Yes, we offer free standard shipping on orders over [0]. For orders below that threshold, standard shipping fees will apply. You can view the total cost at checkout.

6. Can I return or exchange an item?
Yes, we have a flexible return policy. You can return unopened and unused items within 30 days of purchase for a full refund or exchange. Please see our Return Policy for more details.

7. Are your products cruelty-free?
Yes, all of our products are cruelty-free. We do not test on animals, and we ensure that our suppliers also follow ethical practices.

8. Do you offer gift cards?
Yes, we offer digital gift cards that can be used to shop on our website. You can purchase them directly from our Gift Cards page.

9. How can I contact customer service?
You can reach our customer service team via email at bathsandbodyworks@xyz.com. We strive to respond to all inquiries within 1-2 business days.

10. Do you ship internationally?
Yes, we ship to most countries around the world. Shipping fees and delivery times vary depending on the destination. Please check the shipping options at checkout for more details.

If you have any other questions or need further assistance, feel free to contact us! Thank you for shopping with Baths and Body Works.